Unlocking the Power of Conversation

Overview

This one-day program equips participants with the skills to connect effortlessly with others, build stronger relationships, and navigate any conversation with confidence, even difficult ones. Participants will be able to adapt their communication style to effectively interact with different personalities and stakeholders (leaders, peers, subordinates) in a workplace setting.

The program focuses on three key areas: understanding the underlying layers of conversation (practical, emotional, and social), building rapport and connection by establishing trust and fostering a sense of safety, and managing conflict constructively by expressing concerns assertively while respecting others' perspectives.

woman in teal t-shirt sitting beside woman in suit jacket

Understand the types of conversation

Identify the three underlying conversations: practical (task-oriented), emotional (feelings-based), and social (identity-focused).

Build rapport and connection with anyone

Utilize techniques to establish trust and rapport with others. Foster a sense of safety and openness in conversations.

Navigate difficult conversations when needed

Manage conflict constructively and find solutions while respecting the other person's perspective.

What you will learn

Professionals

Business executives, engineers managers, team leaders and employees seeking to enhance their conversational skills in meetings, negotiations and team building

Who should attend

Leaders

Leaders can benefit from learning how to communicate their vision clearly, build trust with their teams, handle difference of opinion and guide them towards shared goals

Educators and Trainers

Trainers looking to improve their delivery and engagement methods to captivate their audience, whether in classrooms, workshops, or online training sessions.